Terms of Service

1. Introduction

These Terms of Service govern your use of the Prime Property Repairs Ltd website and the booking of our services. By accessing our website or booking a service, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. About Us

Prime Property Repairs Ltd is a company registered in England and Wales providing property repair, heating, and plumbing services across Greater London and the M25 area. We are Gas Safe registered and fully insured.

3. Booking a Service

When you book a service through our website:

• You must provide accurate and complete information, including the correct property address where work will be carried out.
• Prices displayed on our website are fixed unless otherwise stated. Materials may be additional where specified on the service page.
• Selecting a preferred date and time slot is a request, not a guarantee. We will confirm your appointment once it is accepted.
• Payment is taken securely via Stripe at checkout, or by cash on completion for approved agent accounts.

4. Service Availability

We operate within the M25 area of Greater London. We aim to provide next-day service for most bookings, with same-day availability for emergencies. Some dates may be unavailable due to high demand, bank holidays, or operational reasons. If your selected date becomes unavailable, we will contact you to arrange an alternative.

5. Cancellations

You may cancel a booking by contacting us. Cancellation terms:

• Cancellations made more than 24 hours before the appointment: full refund.
• Cancellations made within 24 hours of the appointment: a call-out fee may apply.
• If our engineer attends and is unable to access the property, the full service charge may apply.
• Prime Care subscription plans can be cancelled at any time; refunds for annual plans are pro-rata.

6. Workmanship Guarantee

All our workmanship is guaranteed. If something is not right after we have completed a job, contact us and we will return to put it right. Manufacturer warranties apply to installed products (e.g. boilers) and are registered on your behalf where applicable. Warranty terms vary by product and manufacturer.

7. Gas Safety

All gas-related work is carried out by Gas Safe registered engineers. Gas Safety Certificates (CP12) are issued upon completion. Landlords are legally responsible for ensuring annual gas safety checks are carried out; we provide reminders but the responsibility remains with the landlord.

8. Service Provider Access

To carry out work at your property, we assign a qualified engineer. If you provide on-site contact details (e.g. a tenant), these will be shared with the engineer instead of your own contact information. You are responsible for ensuring access to the property on the agreed date and time.

9. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems or data
• Submit false or misleading information when booking a service
• Reproduce or distribute our content without permission

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Prime Property Repairs Ltd and is protected by UK copyright law. You may not reproduce or distribute our content without prior written consent.

11. Liability

To the fullest extent permitted by law, Prime Property Repairs Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or services. Our liability for any claim arising from our services is limited to the value of the work carried out.

12. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these Terms of Service, please contact us: