Privacy Policy

1. Introduction

Prime Property Repairs Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or book our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

• Contact details: name, email address, phone number
• Property details: the address where work is carried out, postcode, and access instructions
• On-site contact: tenant or representative name and phone number (if different from the booking customer)
• Booking information: selected services, preferred dates, time slots, and notes
• Payment data: processed securely via Stripe; we do not store card details
• Account data: if you register an account, your email and profile details

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your service bookings
• Communicate with you about your appointments and orders
• Assign the appropriate engineer and share on-site contact details with them
• Issue Gas Safety Certificates and completion documentation
• Process payments securely through Stripe
• Send renewal reminders for annual services (e.g. boiler servicing, gas safety certificates)
• Respond to enquiries submitted via our contact form
• Comply with legal and regulatory obligations

4. Service Provider Access

To carry out work at your property, we share only the necessary on-site contact details with the assigned engineer. If you provide tenant or on-site contact details, these are shown to the engineer in place of your own contact information. We do not display customer pricing or personal contact details to service providers.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to fulfil your service booking and provide the services you requested
• Legal obligation: to comply with gas safety regulations and record-keeping requirements
• Consent: for marketing communications and renewal reminders (you can opt out at any time)
• Legitimate interests: to operate our business effectively and provide a quality service

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Gas Safety Certificates and associated records are retained for a minimum of two years as required by law. Booking records are typically retained for six years for accounting and warranty purposes.

7. Data Sharing

We do not sell your personal data. We may share data with:

• Assigned engineers (only on-site contact details, never customer pricing)
• Stripe, our payment processor (subject to their own privacy policy)
• Google Analytics, for anonymised website usage statistics
• Regulatory authorities where legally required to do so

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below.

9. Cookies

Our website uses cookies for essential functionality (such as your shopping cart) and Google Analytics to understand how visitors use the site. You can control cookies through your browser settings. Essential cookies are required for the site to function correctly.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data storage, secure payment processing via Stripe, and restricted access controls. Payment card details are never stored on our systems.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: